We are a progressive and innovative electricity distribution business at the heart of the Horowhenua and Kāpiti communities. For over 100 years, we have proudly served our customers, powering homes, businesses, and futures while prioritising safety, reliability, and a positive customer experience. The wellbeing of our team members is paramount, and we are committed to ensuring our people go home safe every day. Our people are dedicated to keeping our communities safe and connected, driving innovation and sustainable growth alongside the regions we serve.
At Electra, our people are our greatest asset. Through engagement with our team, we have shaped our core values—prioritising safety and wellbeing, upholding mana, and supporting growth. We work as one team, embracing diverse ideas and striving for excellence to serve our community. With a future-focused mindset, we drive solutions that create lasting benefits for our company, our people, and the environment. Most importantly, we do the right thing—acting with integrity and building trust every step of the way.
Job Description
Join Electra's Customer Experience Team and make a real impact! We're looking for a Customer Experience Representative to deliver outstanding service to our customers. This fixed-term role (until 8 December 2025) is ideal for someone who has strong communication skills, a passion for customer service and the ability to pick up new systems quickly.
In this role, you will handle inbound and outbound customer interactions, support internal teams with accurate data entry, and help ensure a seamless customer experience. If you thrive in a role that supports your community and you enjoy problem-solving, we'd love to hear from you!
This position is responsible for maintaining a positive customer experience for Electra's customers by providing high quality customer care and response services. This role supports Electra's strategic goal of operational excellence by providing outstanding customer service and ensuring Electra's reputation as a trusted and integrity-driven service provider continues to grow.
Desired Skills and Experience
Essential
Minimum two years in customer service position.
Strong proficiency in Microsoft Word, Outlook and Excel
Previous experience in a call centre operation.
Desirable
Experience in the Electricity Distribution Sector
If you have any queries or would like a copy of the position description email hr@electra.co.nz.
Apply Now:
Apply now, as we are reviewing applications on a rolling basis. Don’t miss your chance to join a team dedicated to excellence, innovation, and customer care!