About the Role

You will be the link between customers, field teams, contractors, and internal stakeholders to ensure every enquiry, request, and issue is handled seamlessly from start to finish.

Working within a close-knit team, you will take ownership of both frontline customer interactions and the coordination and administration that underpins service delivery. From managing inbound calls and fault requests through to coordinating jobs, maintaining records, and supporting operational workflows, you will play a critical role in ensuring customers receive timely, accurate, and high-quality service and information.

This is a role where no two days are the same, combining customer interaction, problem solving, and back-office coordination in a fast-moving, essential services environment.

Key aspects of the role include:

• Responding to customer enquiries across phone, email, and online channels with professionalism and care
• Creating, coordinating, and tracking service requests, ensuring work is assigned and completed efficiently
• Managing fault calls, new connections, disconnections, and customer service requests end-to-end
• Maintaining accurate customer, asset, and job data across multiple systems
• Managing back-office processes including pricing updates, registry coordination, and case management
• Identifying and escalating complex or urgent issues while maintaining customer confidence
• Contributing to continuous improvement and helping evolve processes as the team grows

Benefits

At Electra, we recognise that great people are at the heart of our success. Here are some of the benefits we offer to support your wellbeing, development, and work-life balance:

• Competitive remuneration package
• Flexible working arrangements
• Additional leave between Christmas and New Year
• Health insurance
• Life insurance
• Ongoing employee development and learning opportunities
• Fresh fruit boxes delivered weekly

Workplace & Culture

Across the region, we strive to make Electra a fun, inclusive, challenging, innovative, and safe place to work.

Our values guide everything we do:

We Care About Our People – we keep people safe and well, uphold their mana, and support their growth.

We Do the Right Thing – we act with integrity in everything we do, building trust with each other and our community.

We Think About Our Future – we focus on solutions that shape a better tomorrow for our company, community, and the environment.

We Are One Team – we are inclusive, share ideas, and work together to achieve excellence for our community.

We work hard, but we also enjoy celebrating success together. From team celebrations and family fun days to community events, we know the importance of building strong connections and enjoying the journey along the way.